How to Reach Workers Who Overestimate Their Competence

How accurately do your employees see their work? If you ranked employees in order of competence, are the employees in the bottom half of your list aware they’re in the bottom half? Do they truly understand your expectations and what outstanding performance looks like? A growing pile of research suggests that a large number of…

Being Assertive Is all About Choosing the Best Words

  Speaking assertively means using direct, positive language. My 13-year-old daughter recently dodged a text from a good friend inviting her to sleep over. She didn’t want to because “she talks too much and always interrupts me when I’m talking,” my daughter explained. On the heels of a 4-day summer camp, she’d reached her tolerance…

Can You Get Fired for Discussing Your Pay? No Way

  You cannot be fired for discussing your salary with a co-worker. A young female friend recently asked for a raise and got it. (But don’t celebrate yet.) Later, when discussing it with co-workers after hours, she learned that she’d actually gotten half the raise a male colleague at the same level received, despite glowing feedback…

Take the Anxiety out of Performance Reviews

  Mention performance reviews in any office and you’ll get a litany of horror stories. Furious workers blind-sided with surprise criticism. Unfair appraisals tied to raises. Bosses giving everyone the same results to keep the peace. From the employee: Anger. Frustration. Anxiety. From the boss: Hesitation. Delay. Anxiety. And yet, the calls from the HR…

Does Delegating Make You Anxious? You’re Not Alone

  Delegating is hard for many of us. We wait until we’re overwhelmed … and then we “dump” the mundane things that take the least explanation … or things that are already late. And in our haste, we give them to the nearest body, rather than stopping to really consider who has the right skills…

Are You Prepared to Lose Your Frustrated Employees?

“That’s just the way it is.” Ever said those words to an employee? A friend recently admitted she’s started looking for a new job. She’s been with her company for a little over a year. She loves what she’s doing, has a strong work ethic and takes great pride in her work. Because the organization…

Why It’s Hard to Shake a Bad Impression

  Negative reputations or bad first impressions are hard to change, even when they’re inaccurate or there’s a behavior change for the positive. Why is that? Dorie Clark, writing for hbr.org, explains: “… our brains are optimized to conserve energy; if there’s not a compelling reason to re-evaluate something, then we won’t.” People don’t consciously…