Why It’s Hard to Shake a Bad Impression

  Negative reputations or bad first impressions are hard to change, even when they’re inaccurate or there’s a behavior change for the positive. Why is that? Dorie Clark, writing for hbr.org, explains: “… our brains are optimized to conserve energy; if there’s not a compelling reason to re-evaluate something, then we won’t.” People don’t consciously…

Steel Yourself From Contagious Secondhand Stress

Time and again, studies show that stress is contagious. And scientists assure us that humans’ inclinations to get swept up in each other’s moods and stressors is hardwired inside brain cells called mirror neurons—giving us the desirable qualities of empathy and the ability to understand each other on an emotional level. But how can we…

When Co-workers Quit … and There’s Pressure to Jump Ship

  Some workplace turnover is healthy. In fact, it’s necessary—and averages between 15 and 20 percent annually. If you’ve been in the business world long, you know this—people get bored, they want more money and they leave. Businesses also work to stay trim, periodically cutting from the bottom—replacing their least productive employees. But if you’re…

Persistence Matters: Keep Asking

“Never give in—never, never, never, in nothing great or small, large or petty, never give in except to convictions of honour and good sense.”  —Winston Churchill Do you shy away from being persistent because you don’t want to look pushy? Salespeople learn early that “no” doesn’t always mean “no.” In the world of buyers and…