Steel Yourself From Contagious Secondhand Stress

Time and again, studies show that stress is contagious. And scientists assure us that humans’ inclinations to get swept up in each other’s moods and stressors is hardwired inside brain cells called mirror neurons—giving us the desirable qualities of empathy and the ability to understand each other on an emotional level. But how can we…

When Co-workers Quit … and There’s Pressure to Jump Ship

  Some workplace turnover is healthy. In fact, it’s necessary—and averages between 15 and 20 percent annually. If you’ve been in the business world long, you know this—people get bored, they want more money and they leave. Businesses also work to stay trim, periodically cutting from the bottom—replacing their least productive employees. But if you’re…

Persistence Matters: Keep Asking

“Never give in—never, never, never, in nothing great or small, large or petty, never give in except to convictions of honour and good sense.”  —Winston Churchill Do you shy away from being persistent because you don’t want to look pushy? Salespeople learn early that “no” doesn’t always mean “no.” In the world of buyers and…

6 Tactics For Handling the Meeting Monopolizer

  Help! Someone has hijacked your meeting! You did everything right: A well-crafted agenda … a carefully considered invite list … you started right on time …. And now, one of the meeting participants is off on a wild tangent, repeating his point over and over and over, with no signs of slowing (or stopping…

Why You Should Care if You’re a Likable Boss

  How much does it really matter if your employees like you? Is there a correlation between results and how well employees like their bosses? “Most people assume it is possible to be an effective leader without being likable,” writes forbes.com. But the reality is that likability and leadership effectiveness are tied together. Forbes writer…

11 Things That Bug Bosses

Most of us want to have a good relationship with our bosses. Ever stop to consider what things you do … that might make your boss’s day harder? Here’s a list of some of the top annoyances for bosses: Not keeping your boss in the loop when you need to. When your boss meets with his…

Is What You’re Saying Listenable?

We’ve all had those experiences where someone starts talking to us and we aren’t quite tuned in. The person is well into their story when we have to stop them and ask them to start over … from the beginning. A listener has to be ready before they can hear what you have to say.…