Say the Right Thing … When Listening to Someone

  Most of us truly believe we’re good listeners. We smile, we nod in agreement, we’re supportive. But are we truly setting aside judgment—striving to understand? And how well do we respond? Because it’s the response—the feedback—that signals we’ve heard the message as intended. Listening well and responding appropriately takes a fair amount of self-control.…

4 Key Ingredients to Managing Like a Coach

Build Employee Confidence, Competence and Engagement If you’ve ever played sports, you know a good coach when you see one. They’re humble, compassionate and passionate about the sport. You know what they expect because they communicate clearly (although they don’t talk too much). You believe they can lead you and your team to success. You trust…

Where Has the Finesse Gone?

  “I tell it like it is.” “I’m a straight shooter.” As a culture, we value honesty. We want people to be straight with us. We even ask people to stop beating around the bush.  But the more we hear these pronouncements, the less they seem to be about a desire for honesty and the…

Advice to Help You Get Promoted

  Career paths are not always clear and promotions are not automatic. Getting a promotion takes as much planning and care as getting any job. A friend tells you she’s been promoted at work. She’s an ambitious, hardworking person so you’re not surprised. But later, as you consider her good fortune, you start pondering your…