Why It’s Hard to Shake a Bad Impression

  Negative reputations or bad first impressions are hard to change, even when they’re inaccurate or there’s a behavior change for the positive. Why is that? Dorie Clark, writing for hbr.org, explains: “… our brains are optimized to conserve energy; if there’s not a compelling reason to re-evaluate something, then we won’t.” People don’t consciously…

Are You a Micromanager? How to Let Go

Most micromanagers are not the overbearing, control freak egomaniacs we envision when we hear this word. They’re well-meaning, bright people with high standards—people who care a lot about getting things done right. Many of us have had an experience of being micromanaged—a boss hovering, never quite happy with the work you’re doing, questioning every decision…

Say the Right Thing … When Listening to Someone

  Most of us truly believe we’re good listeners. We smile, we nod in agreement, we’re supportive. But are we truly setting aside judgment—striving to understand? And how well do we respond? Because it’s the response—the feedback—that signals we’ve heard the message as intended. Listening well and responding appropriately takes a fair amount of self-control.…