Shake Off Work Stress by Building Your Resilience

  Businesses and jobs are becoming increasingly complex. Our work is demanding. We’re expected to be always on. And we must be quick to respond to or (better yet) anticipate change. These intense workplace cultures can lead to huge levels of stress. Your ability to smoothly overcome obstacles or adversity and adapt is a mindset—not…

Warning Signs that Employee Engagement is Beginning to Fall

  A hospital ICU has amazing patient monitoring systems. Machines beep and hum as numbers and graphs flash in multi-colors. Nurses patiently explain normal ranges as you closely watch for change—dips or spikes signaling ever-so-slight signs of trouble or improvement. Wouldn’t it be nice if you could pinpoint with such exactness the moment an employee…

Wowing Customers Never Goes Out of Style

  Technology has made helping customers easier and faster. It’s given them options in how they want to be contacted and helped. But, in many cases, it has also decreased face-to-face contact. Patients get information through health care portals. Bank customers deposit checks from their phone. Grocery shoppers go through the speedy self-check lane. Many…